Terms & Conditions

What is coaching?

Coaching is a developmental, collaborative process between the coach and client, during which you will be supported to gain clarity and understanding of your issue and/or goal, and to identify and take actions that are aligned to your values, in pursuit of your fullest potential, joy and peace.

Freya uses compassion, presence, Emotional Freedom Techniques (EFT), and Neurolinguistic Programming (NLP), as helpful, to process any blocking beliefs and/or emotions, and to guide you to access your own innate creativity and personal power. Working holistically across all areas of your life, you are invited to bring any topic into our confidential* space. To get the most out of your sessions, you will want to bring an open-mind, honesty, and a willingness to commit fully to yourself.  Any agreed growthwork is for you, not for my approval, or the approval of anyone else.

As part of a coaching journey over multiple sessions (as distinct from one-off sessions, or very short, discrete pieces of work, where we agree that an agreement is not needed) we will together create a Coaching Agreement to guide and underpin our work. The framework of that agreement will be based on the example below. The Coaching Agreement is a collaborative, shared agreement, and as such there may be some individual variation between clients’ agreements, depending on personal preference, and this will be agreed before we start our work together.

Coaching Agreement

You Agree To:

  • Fully commit to yourself, and the coaching process
  • Protect your coaching time, making it a top priority
  • Be on time for sessions, and without interruption
  • Be honest with your coach
  • Be open to feedback, interruption and challenge from your coach
  • Be open to giving your coach feedback
  • Take ownership for what you want from sessions
  • Be willing to take action that may be outside your comfort zone
  • Suspend any limiting beliefs that may interfere with achieving your goals
  • Follow up on any agreed growthwork between sessions
  • Take full ownership of your life

Freya Freely Agrees To:

  • Respect your confidentiality
  • Work with you in support of you and your abilities
  • Support you to define a plan of action for achieving your goals
  • Encourage you to believe in yourself, your abilities, and your innate worth
  • Keep you on track
  • Challenge and stretch you
  • Be non-judgemental
  • Be kind and compassionate
  • Be honest and serve you in what you want to create, rather than please you
  • Elicit your natural creativity, resourcefulness, and wisdom
  • Support shifts in your feeling and thinking

Coaching Duration 

The number of coaching sessions will be agreed between coach and client. Sessions may be booked as a block (with agreement) or on an ad hoc basis. Sessions are usually held bi-weekly, excluding holidays, but this will be agreed together, and will depend upon a balance of preference, need and availability.

Timeliness & Approach

You agree to treat your coaching sessions as a top priority over other activities and to be on time for scheduled calls. Please show up for sessions even if you have not done the growthwork you intended to. By exploring any avoidance and/or procrastination, you will quickly move back into creation, which will serve you long after our coaching is over. You agree to call Freya from a quiet place, without interruptions, and a strong internet connection if online. You are encouraged to take notes. You may benefit from journalling between calls.

Cancellation Policy

If you need to cancel or reschedule your session due to unforeseen circumstances, please provide as much advanced notice as possible. Cancellations made with less than 48 hours’ notice will be subject to the full session fee. If you are unable to attend due to illness or emergency, please contact Freya as soon as possible and she will do her utmost to accommodate your situation.

Late Arrivals

The session will still end at the original time and the full fee will be charged. In the event of arriving more than 15 minutes late for the appointment, Freya Freely reserves the right to cancel the appointment, and the full fee will be charged.

Confidentiality

Whatever you say to me will be held in strict confidence*.

*The only time it would be necessary to break that confidentiality is if I was legally required to do so, or I believed that you or another person is at risk of harm.

*Please further note that Freya receives ongoing supervision and in this case she will not disclose any personal information that may identify any client. The Supervisor will be bound by the same confidentiality.

Payment Terms

Payment is due within 2 days of the invoice date, unless otherwise agreed in writing. Fees may vary from those advertised. Fees are subject to change without notice. Late payment may result in additional charges. Any invoicing or payment queries should be sent to: freyafreelycoaching@gmail.com.

Medical Release & Disclaimer

Emotional Freedom Techniques (EFT), Life Coaching, and other interventions offered as part of the therapy/treatment provided have supported remarkable changes in many emotional and physical issues to date, however they should not be used instead of appropriate medical care. If you are unsure, should always consult your doctor before using any form of self-treatment.

By participating in any coaching, treatment or therapy with Freya Freely, you agree that you do so of your own free will and that you always take full responsibility for your own physical and psychological wellbeing. You confirm that you are in good health and that fit to participate in this coaching/treatment/therapy. You understand that if you are currently undergoing any form of treatment from a doctor, psychiatrist, or psychologist, which may affect your coaching experience, that it is your responsibility to inform said persons and obtain their agreement that you are fit to coach with Freya Freely. Never disregard professional medical advice or delay seeking it because you are working with Freya Freely.

Material & Resources Provided

You acknowledge that any recording or written material used as part of the coaching with Freya Freely, remains sole and exclusive property of Freya Freely (including Intellectual Property Rights) and may not be used by you without obtaining prior permission.

Service Guarantees

I take your trust in me seriously. If something in the coaching relationship or delivery is not working for you, please bring this to my attention at the earliest opportunity. I promise to always act with integrity and to do what is reasonably necessary to ensure you are satisfied.

As with any practitioner providing mind body interventions, Freya Freely is not in a position to guarantee the effectiveness of a particular intervention. Freya uses clinical EFT which has an evidence base showing effectiveness for the treatment of various conditions/states, and is considered the ‘gold standard’ of EFT application. Freya Freely holds appropriate professional insurance. Notwithstanding Freya Freely cannot be held liable for any consequence of any coaching or intervention, or for the failure to produce a desired effect, and refunds will not be provided in such circumstances.

Release

By participating in any coaching, treatment or therapy with Freya Freely, you are agreeing to the above terms and conditions, in addition to any additional terms set out in any coaching agreement signed by you.